Badkey Corner | Unable to invoke program and Lotus Notes

Saturday 1st, November 2008

Unable to invoke program and Lotus Notes11/01/2008 05:08 PM

Question:
After a Lotus Notes® Client-only single user install, the administrator notices that the ntmulti.exe task (Multi-User Cleanup Service) is running in Task Manager. This service should be installed only on multi-user systems, not on single-user installations. What does this mean?

Cause:
Although the Multi-User Cleanup utility was designed for roaming users on multi-user installs, the ntmulti.exe task still installs and runs on Notes Client-only single user installs. The ntmulti.exe task is not provided with an "all client install" as with Lotus Domino® Designer and Domino Administrator clients.

This issue occurs when a single Notes client install is running the Multi-user Cleanup Service. This service, ntmulti.exe, should be installed only on Multi-user systems, not on single-user installations.

On Notes client Single-User installs, check the system Services under Control Panel, Administrative Tools, Services, for Multi-user Cleanup Service. If this service is started, stop it, and change the Startup Type from Automatic to Manual.

Supporting Information:
In one case, the service ntmulti.exe was not present in the Services, and was not running as a process in Task Manager, even though the user observed the same symptoms. Re-running client setup to generate a new names.nsf, desktop6.ndk, and bookmark.nsf resolved the issue.

Image:Badkey Corner - Unable to invoke program and Lotus Notes

Image:Badkey Corner - Unable to invoke program and Lotus Notes

More @IBM Reference #: 1259022

Technorati: Lotus Notes

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